18 September 2023
What to do if you suspect your ANSAC account has been targeted by fraudsters
The unfortunate truth is that anyone these days can be a target of financial fraud and scams. The fraudsters are often highly organised, well-resourced, tech-savvy and won’t hesitate to manipulate those they target often using personal information they’ve gleaned about their would-be victims.
So how can we protect ourselves?
For all of us our best defence is to:
- Stay informed on the latest scams using the likes of: www.fraudsmart.ie and by following the social media accounts of the organisations you bank with. You’ll find us on Instagram, Facebook and X (formerly Twitter!) where we’ll share details of credit union-specific scams.
- Be alert for any telltale signs that it's not us here in ANSAC or your other personal banking providers getting in touch with you. For example, poor grammar, requests to share your PIN, authentication code or account details.
- Always keep your PIN and account details secure. And carry this security-conscious behavior through to all aspects of your personal banking and purchasing activities.
So how can you apply these specific measures to your account here in ANSAC?
1. We’ll NEVER ask you for financial, personal or security information via email or text. Nor will we ask you to withdraw money or transfer money to another account. If ever in doubt about the validity of an email or text message from us, give our office a call on 018554489 or email us at firstname.lastname@example.org
2. NEVER give away your ANSAC online banking PIN to anyone. We’ll NEVER ask you for this.
3. We’ll NEVER send you a text message with a link in it. If you receive such a text message, delete it straight away and please report it to us.
4. If ever you receive a call purporting to be from us that you’re unsure is genuine, don’t hesitate to validate it. That is, check the call is coming from 018554489, politely end the call, letting the caller know you’re going to phone them back directly.
5. Fraudsters may already have basic information about you in their possession (e.g. name, address, ANSAC account details), don’t assume a caller is genuine because they’ve these details or because they claim to represent an organisation you deal with. Again, if unsure, end the call and call us on 018554489 to validate the call.
6. Check your ANSAC statements regularly for any signs of fraud and get in touch with us immediately if you note anything suspicious. If it's outside of our office hours, please give us a call at 9am sharp on our next working day AND send us an email to: email@example.com.
7. If you realize you’ve been taken in by a fraudster, and that your account details or PIN have been compromised, please phone our office immediately. Again if it’s outside of office hours, please phone us at 9.00am sharp on the next working day ANS send us an email to: firstname.lastname@example.org.
“If outside of working hours phone us at 9am sharp on the next working day AND send us an email to: email@example.com”